Privacy Policy

At Digital Labours, your privacy is of paramount importance to us. This Privacy Policy describes how Digital Labours ("we," "our," or "us") collects, uses, stores, and discloses your information when you use our website, mobile application, and other online services.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Details: When you register an account, we collect your name, phone number, email address, physical address, and profile photo.
• Partner Verifications: For Labour Partners, we collect government-issued identification cards, background check documents, certifications, and verification details.
• Location Data: To match clients with nearby service providers or dispatch delivery personnel, we collect real-time geolocation data from your device, subject to your explicit permission.
• Transaction Records: We collect transaction details related to the bookings you place, materials purchased, invoices generated, and payment statuses (payment details are securely handled directly by PCI-compliant payment partners).

2. How We Use Your Information

We use the collected data for the following purposes:

• To facilitate connection, booking coordination, and direct communication between clients, Labour Partners, and Store Partners.
• To process bookings, collect payments, and manage refunds or adjustments.
• To send you important platform updates, push notifications, and transaction invoices.
• To run security checks, verify identity, prevent fraudulent bookings, and maintain a safe community.
• To analyze app performance, user behaviors, and optimize UI flows.

3. Data Sharing & Disclosure

We do not sell your personal data. We share your data only under limited circumstances:

• With Other Platform Users: To fulfill a job, we share the client's name, phone number, and job location with the assigned Labour Partner. Similarly, we share the Labour Partner's details with the client.
• With Service Providers: We share information with payment gateways, SMS notification vendors, cloud hosting providers, and analytical platforms under strict data-protection agreements.
• For Legal Obligations: We may disclose your information to government regulators, courts, or law enforcement if required by law or to protect platform safety and rights.

4. Cookies & Trackers

We use standard cookies, web beacons, and mobile software development kits (SDKs) to maintain your login session, remember your settings, analyze page traffic, and track the effectiveness of marketing campaigns. You can disable cookies in your browser settings, but it may affect app functionality.

5. Data Security

We implement advanced physical, technical, and administrative security measures (such as SSL encryption and access control tokens) to safeguard your personal data from unauthorized access, loss, or disclosure. However, no digital transmission over the internet or data storage system is 100% secure.

6. Your Rights & Choices

You have rights regarding your personal information, including the right to view, modify, or restrict processing of your data, or submit a request to delete your account. For more information on account deletion steps, please review our Account Deletion Policy.

7. Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us at:
Email: info.digitallabours@gmail.com